You are here: Chapter 8: Using BMC FootPrints Service Core > Customer Self Service > Knowledge Base > Customer FAQ


The FAQs (Frequently Asked Questions) consists of pre-defined categories of Solutions created by the BMC FootPrints Service Core Workspace Administrator. These usually reflect the different problem types, products, or services that the service team supports.

To view an FAQ categories:

  1. Click Search Knowledge Base on the Homepage or click FAQ on the BMC FootPrints Service Core Toolbar.
  2. Select a category to view.  A list of all Solutions for that category is displayed.
  3. Click the number of a Solution to view the details.

Other options from this page: